Privacy Policy

This privacy policy outlines how TonySpins collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using TonySpins, you acknowledge that you have read and understood the terms set out in this privacy policy.

Information We Collect

When you register and use TonySpins, we collect various types of personal information necessary to provide our services, ensure platform security, and comply with legal obligations. The information we gather includes personal identification details such as your full name, date of birth, residential address, email address, and telephone number. We also collect financial information including payment card details, bank account information, transaction history, and deposit and withdrawal records. Technical data is automatically gathered through your use of our platform, encompassing IP addresses, browser type and version, device information, operating system, login data, and gameplay history. Additionally, we process identity verification documents such as passport copies, driving licences, utility bills, and other documents required for Know Your Customer (KYC) procedures. Communication records between you and our customer support team are retained, along with marketing preferences and cookie consent settings. We may also collect information regarding responsible gambling settings, including deposit limits, time-out periods, and self-exclusion requests.

How We Use Your Information

TonySpins processes your personal data for specific, legitimate purposes that are essential to operating our gaming platform and fulfilling our legal obligations. We use your information to create and manage your account, verify your identity and age to prevent underage gambling, and process your deposits, withdrawals, and gaming transactions. Your data enables us to provide customer support services, respond to enquiries, and resolve disputes or complaints. We maintain platform security by detecting and preventing fraud, money laundering, and other illegal activities. Compliance with regulatory requirements and legal obligations under gambling legislation is achieved through the processing of your information. We may send you service-related communications, including account updates, security alerts, and changes to our terms and policies. Where you have provided consent, we use your data for marketing purposes to inform you about promotions, bonuses, and new games. Technical data helps us improve platform functionality, enhance user experience, and conduct analytics to optimise our services. We also process information to implement responsible gambling measures and assist players who may be experiencing gambling-related harm.

Data Sharing and Third Parties

TonySpins may share your personal information with carefully selected third parties who assist us in operating our platform and providing our services. These parties are contractually obligated to protect your data and use it only for the specified purposes we authorise. We share information with payment processors and financial institutions to facilitate deposits, withdrawals, and transaction verification. Identity verification services and KYC providers receive relevant documentation to confirm your identity and comply with anti-money laundering regulations. Our technology service providers, including hosting companies, software developers, and IT support services, may access your data to maintain platform functionality. Customer relationship management systems and customer support platforms process your information to deliver assistance services. Marketing service providers may receive your details where you have consented to promotional communications. We disclose information to regulatory bodies and licensing authorities as required under gambling legislation and our licensing conditions. Law enforcement agencies and government authorities may receive your data when legally obligated or to prevent illegal activity. In the event of a business transfer, merger, or acquisition, your information may be shared with prospective buyers or new owners, subject to continued privacy protections. We also work with responsible gambling organisations and self-exclusion schemes such as GAMSTOP to support player protection initiatives.

The following table illustrates the categories of third parties with whom we share data and the purposes for such sharing:

Data Security and Retention

TonySpins implements robust technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We employ industry-standard encryption protocols, including SSL/TLS technology, to secure data transmission between your device and our servers. Access to personal data is restricted to authorised personnel who require it to perform their duties, and all staff members receive training on data protection principles. Our systems are protected by firewalls, intrusion detection systems, and regular security audits to identify and address vulnerabilities. Financial information is processed through PCI DSS compliant payment systems that meet international security standards. We maintain backup systems to prevent data loss whilst ensuring that backup data receives equivalent protection to live data.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this privacy policy and to comply with legal, regulatory, and contractual obligations. Account information and transaction records are retained for a minimum of six years following account closure to meet anti-money laundering and tax legislation requirements. Identity verification documents are kept for the duration of your account relationship and the required period thereafter as mandated by gambling regulations. Marketing communications records are maintained until you withdraw consent or for a reasonable period if you have not engaged with our communications. Technical and gameplay data may be retained for analytical purposes in anonymised form where individual identification is no longer possible. Upon expiry of the retention period, we securely delete or anonymise your personal data in accordance with our data retention schedule.

Your Rights and Choices

Under UK data protection law, you possess several rights concerning your personal information held by TonySpins. You have the right to access your personal data and receive a copy of the information we hold about you by submitting a subject access request. You may request the correction of inaccurate or incomplete personal data to ensure our records remain accurate and current. In certain circumstances, you can request the deletion of your personal data, though this right may be limited where we have legal obligations to retain information. You have the right to restrict processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing. Where processing is based on consent or contract performance, you may request to receive your data in a structured, commonly used format and transmit it to another service provider. You can object to processing based on legitimate interests or direct marketing at any time, and we will cease such processing unless we have compelling legitimate grounds that override your interests.

To exercise any of these rights, you may contact our Data Protection Officer using the contact details provided on our website. We will respond to your request within one month, though this period may be extended by two further months where requests are complex or numerous. You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated. You can manage your marketing preferences through your account settings or by using the unsubscribe function in our communications. Cookie preferences can be adjusted through your browser settings or our cookie management tool. For responsible gambling settings, you may set deposit limits, take time-outs, or self-exclude through your account or by contacting customer support.